At Kuulk, we strive to make sure your order arrives quickly and securely. Please review our shipping policies below to better understand our process.

Processing Time

• Orders are typically processed within 1-3 business days (Monday to Friday) after the payment has been confirmed.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

• Standard Shipping:
  • Delivery time: 5-7 business days within the USA.
  • Cost: Calculated at checkout based on your location and the weight of the order.
• Expedited Shipping:
  • Delivery time: 2-4 business days within the USA.
  • Cost: Calculated at checkout based on your location and the weight of the order.
• Free Shipping:
  • We offer free standard shipping on all orders over $50 within the USA.

International Shipping

• Currently, we only ship within the United States. We hope to expand internationally in the future!

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. You can use this to track your package directly on the shipping carrier’s website.

Shipping Delays

• While we aim to deliver within the estimated time, delays can sometimes occur due to factors beyond our control (such as weather conditions, carrier delays, or holidays).
• If your order has not arrived within the expected timeframe, please contact us at info@kuulk.com, and we’ll be happy to assist.

Lost or Damaged Packages

• In the rare event that your order is lost or arrives damaged, please contact us immediately at info@kuulk.com. Be sure to include your order number and photos of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.

Address Errors

• Please double-check your shipping address before completing your order. If you notice an error after placing your order, contact us right away at info@kuulk.com. We will do our best to update the address, but once the order is shipped, we may not be able to make changes.